Specialty: Process Improvement
Emer Kelly
Administration Manager
Areas of Specialty
- Process Improvement
- Property & Casualty
- Quality Assurance
- Renewals
Emer joined the Optis Insurance team in 2021 as an Account Handler. Following her dedication and work ethic she assumed the responsibilities of Senior Account Handler in 2022, before progressing through to Administration Manager in 2024. Emer oversees the day-to-day operations of the London Market retention & new business administration team based in our Trim office.
Emer studied English & Philosophy at UCD before pursuing a career in insurance and gaining her professional Certificate in Insurance Practice.
Prior to Optis, Emer began her career in insurance with Zurich Insurance, where she held the role of a Market Facing Underwriter before progressing through to Senior Agent for the Direct retention team.
Mark Gibney
Claims Manager
Areas of Specialty
- Claims
- Claims Management
- Commercial Insurance
- Process Improvement
- Project Management
Mark joined Optis Insurance in May 2013 and has since handled various classes of business, with a particular focus on Claims and Professional Indemnity & Real Estate products. With over 17 years of experience in the insurance industry, Mark has previously worked with some of Ireland’s largest insurers.
In July 2022, Mark was promoted to Claims Manager for Optis Insurance, where he now oversees MGA and London Market claims.
He possesses a comprehensive knowledge of Commercial Insurance and has a thorough understanding of the Claims landscape in the Irish market.