Specialty: All Risks
Mandy Palin
Deputy Account Manager
Areas of Specialty
- All Risks
- Casualty
- Liability
- Property
With more than three decades of experience in the insurance industry, Mandy began her career as a Personal Assistant to the CEO at Norman Butcher and Jones Ltd before eventually advancing to become an Account Handler.
In September 2000, she joined Citynet where she worked as an Account Handler, managing work for both the Irish and UK departments. As a result of Brexit in 2020, Optis Insurance established a new branch in London and Mandy transitioned to their team, focusing on Irish-based business.
Currently serving as Deputy Account Manager, Mandy supports the Manager in overseeing the day-to-day operations of the Property and Casualty business across the Trim office in Ireland and London. In her free time, Mandy enjoys playing darts, traveling, and social networking.
Jason Crouch
Account Manager
Areas of Specialty
- All Risks
- Casualty
- Liability
- Property
Jason joined Optis Insurance in January 2021. This move came as a result of Brexit, which prompted Citynet’s Irish team to relocate to Optis Insurance’s London branch in 2020.
With over 15 years of experience in the insurance industry, Jason began his career in 2007 as part of the Small Business Underwriting Team at Hiscox. He has since gained extensive knowledge and expertise in Property and Liability insurance in both Ireland and the UK, having worked in both Broking and Underwriting.
Prior to joining Optis, Jason worked at Citynet from 2013. As a key member of the team, he collaborates closely with the CEO, Branch Manager, and Broking Manager to ensure that Optis delivers a high-standard service to all its clients. He is also responsible for overseeing the day-to-day operations of his department and leads operational teams in both London and County Meath, Ireland.
When he’s not at work, Jason enjoys travelling, with the United States being a favourite destination. He also loves Football, American Football, and Country Music. His personal motto is “Don’t put off till tomorrow what you can do today,” a quote attributed to Benjamin Franklin.
Declan Reilly
Head of Wholesale
Areas of Specialty
- All Risks
- Casualty
- Liability
- Property
In 2020, Declan joined Optis Insurance as the Head of Wholesale, following his tenure as the Associate Director and Irish Country Manager at Citynet from 2011.
With over 22 years of experience in the insurance sector, Declan embarked on his professional journey as a Commercial Sales Manager for Ireland at Quinn Insurance in 2001, where he served until 2011.
Declan is a certified insurance professional and obtained his Professional Diploma in Insurance in November 2012. He is a people-oriented individual who derives pleasure from interacting with others. Furthermore, he possesses excellent decision-making skills and works with all parties concerned to ensure a fair and reasonable resolution of any issue.
Being aware of the ever-changing environment in the insurance industry, Declan is conscious of its impact on brokers and their markets. He concentrates on delivering the core requirements to our panel of brokers.